Date: 25th June 2026

Return Policy

MythWatch is owned by Stichting Mythemakers. At Stichting Mythemakers, we strive to provide you with high‑quality products. Customer satisfaction is important to us, and we want you to be fully satisfied with your purchase. However, we understand that there may be situations in which you need to return or exchange an item. This return policy outlines the guidelines and procedures for returning products or commissions.

1. Eligibility for Returns

1.1. Is your product not what you expected?

We’re sorry to hear that, and we want to resolve it for you as quickly as possible. You may return a product within 14 days of receipt. Our return service is available for products that meet the following conditions:

  • The product is complete, in its original condition, and undamaged.

  • The product is (if possible) in its original, undamaged packaging.

1.2. Digital products:

Downloadable files and other digital products cannot be returned or exchanged.

2. Timeframe for Returns and Exchanges

You must initiate the return or exchange process within 14 days from the date the product was delivered.

3. Process for Repair, Return, and Exchange

3.1. To start a return or exchange, contact us at mythemakersfriesland@gmail.com.

Provide a detailed description of the issue and, if possible, photographic evidence.

3.2. Approval and return instructions:

Once we receive your request, we will review it and inform you whether your return or exchange is approved or denied. If approved, we will provide instructions on how to return the item.

3.3. Packaging:

Ensure that the returned item is in its original packaging or in safe, suitable packaging to prevent damage during transport.

3.4. Refund, repair, or exchange:

After receiving and inspecting the returned item, we will process the refund, repair, or exchange. You will receive the refunded amount as soon as possible, but no later than 30 days.

4. Shipping Costs

4.1. Return shipping costs:

  • If the return is the result of an error on our part (e.g., defective item, incorrect product), we will cover the return shipping costs.

  • In all other cases, the customer is responsible for the return shipping costs.

5. Changes to the Return Policy

5.1. Stichting Mythemakers reserves the right to change or update this return policy at any time and without prior notice. Any changes take effect immediately once the revised policy is posted on our website.

5.2. If you have questions or need further assistance regarding our return policy, please contact us at mythemakersfriesland@gmail.com.